- Right after you’ve placed your order, you will receive a confirmation email. Please note that once your order is confirmed by email/SMS, we cannot change or cancel your order.
- When we’ve packaged your order and it leaves our warehouse, we notify you by email and give you the tracking number.
- We give the estimated time of delivery on the shipping page. However, these are indicative and depend on our shipping partner*.
- The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
- Cash on Delivery option is not a trial option and payment is necessary before accepting the order. Any refusal of COD orders will result in deactivation of the COD option for future orders.
- In some pin codes, our shipping partners do not support COD and hence the option might be unavailable. For any queries, please contact our customer care at contact@indian-artisans.com
- Orders placed in India are catered by our safe and reliable courier partner, Shiprocket, which has partnered with trusted courier companies such as Fedex, Delhivery, Ecom Express, BlueDart etc.
- We are bound in coverage by their reach even though we use some of India’s largest logistics companies for shipping. In case your address is in a location not served by them we would contact you to find an alternative solution to make your products reach you.
- An order will be presumed as CANCELLED if there have been 2 failed attempts to deliver the parcel by our delivery partner.
- In case of any queries and doubts, we are happy if you write to us at contact@indian-artisans.com
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